Office Policies

Welcome to our practice! We appreciate the trust you have shown in us by selecting our office to provide your dental care. Because your dental health is our top priority, we strive to provide you with the highest quality dental care. That is why we keep abreast of new dental techniques and continually improve our professional skills and judgment. Most importantly, we are sensitive to our patients' feelings and encourage open communication about your dental care. Following is a brief overview of some questions you may have.

Your First Visit

On your first visit with us, we will listen carefully to your dental concerns and answer all of your questions. You can expect a thorough oral examination, including only necessary x-rays, a thorough cleaning and a discussion of the most appropriate treatment to meet your oral health goals. As always, your personal health information will be kept private in accordance with HIPAA Privacy regulations.

Punctuality/Missed Appointments

Unless an emergency occurs, you can expect us to be on time. We appreciate your being prompt also as we have put aside this time especially for you. We understand that sometimes circumstances arise that prevent patients from keeping appointments. It happens to the best of us! In the future, if you find it impossible to keep an appointment, please call as soon as possible to reschedule. We would like a minimum of 24 hours advance notice in order to reschedule your appointment as well as accommodate another patient who may need to come in. We reserve the right to charge for late cancellations and no-shows.

Insurance Information

We will be happy to complete and file insurance claims for you. You will need to be prepared to pay any deductibles and co-insurance/co-pays your plan has the day of your service. Please keep in mind that ultimately the responsibility for payment is yours. If you have insurance, you must bring your card or other proof of coverage to your appointment. For questions regarding your insurance plan and the plans our office accepts, please call our office at (609)275-0022. It is helpful if you familiarize yourself with your plan's terms and limits prior to your visit. Please remember though, we base your plan of treatment on your dental health needs, not your insurance coverage.

We accept most dental insurances, and participate specifically in the following:

  1. Aetna PPO
  2. BC/BS (Traditional Only, Some PPOs)
  3. Cigna PPO
  4. Delta Dental (Premier and Preferred PPO)
  5. Metlife PPO
  6. United Concordia (most plans)
  7. Fidelio
  8. DeCare (International Brotherhood of Teamsters)

Please call our office at (609) 275-0022 if you have questions about your dental insurance

Payment for Services

If you have dental insurance, please be prepared to pay any necessary deductibles and coinsurances your plan has the day of your service. If you do not have dental insurance, please be aware that payment is expected at the time of your appointment. We accept cash, checks, money orders, American Express, Visa, MasterCard and Discover. If you will need to make payments we also offer a CareCredit program that may help make your payments more manageable. Please don't hesitate to ask about this payment plan.

Pre-medication

Please be aware if you require pre-medication with antibiotics, you will need to do so one hour prior to your appointment. If you need a prescription for your pre-medication antibiotic, speak to your general practitioner or please call our office at (609) 275-0022.